Privacy Policy

1. Information We Collect

A. Information You Provide

When you apply to join our platform, subscribe to our Services, or communicate with us, we may collect:

• Personal identifiers: Full name, email address, phone number, and mailing address
• Professional credentials: Insurance license number, states of licensure, carrier appointments, and agency or business name
• Payment information: Billing details necessary to process subscription payments. Payment transactions are processed by our third-party payment processor (Stripe). We do not store full credit card or bank account numbers on our servers.
• Account information: Login credentials and preferences associated with your platform account
• Communications: Messages, inquiries, and feedback you send to us through the Site, email, phone, or other channels

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, and device identifiers
• Usage data: Pages visited, time spent on pages, referring URLs, and click behavior
• Cookies and similar technologies: We use cookies, pixels, and similar tracking technologies to improve your experience and analyze Site traffic. You may control cookie preferences through your browser settings.

C. Information from Third-Party Sources

We may receive limited information from third-party platforms used in connection with our Services, such as payment status from our billing processor or analytics data from web analytics providers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your application and determine eligibility for our Services
• To create and manage your account on our platform
• To deliver pre-qualified leads and appointment details through our CRM
• To process subscription payments and manage billing
• To communicate with you regarding your account, service updates, lead delivery, and operational notices
• To send you SMS messages related to lead notifications, appointment updates, and service alerts (with your consent)
• To operate, maintain, and improve our Site and Services
• To detect, prevent, and respond to fraud, abuse, or security incidents
• To enforce our Terms of Service and other agreements
• To comply with applicable laws and regulations
• To respond to legal requests, court orders, or regulatory inquiries

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

A. Service Providers

We share information with third-party service providers who assist us in operating our business, including:

• Payment processors (Stripe) for handling subscription billing
• CRM and communications platforms for managing lead delivery and messaging
• Cloud hosting and database providers for storing and securing data
• Analytics providers for understanding Site usage and improving performance

These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

B. Legal and Regulatory Compliance

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

C. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice of any such change in ownership or control.

4. SMS / Text Message Communications

By subscribing to our Services and providing your mobile phone number, you consent to receive SMS/text messages from Override Agency related to your account and lead delivery. These messages may include:

• Lead notifications and appointment alerts
• Account and billing updates
• Service-related announcements

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing our Services.

To opt out: Reply STOP to any message at any time. You will receive a one-time confirmation and no further texts will be sent.

For help: Reply HELP to any message or contact us at [email protected].

Supported carriers: Major U.S. carriers are supported. Override Agency is not responsible for delayed or undelivered messages caused by carrier issues.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All such subcontractors are contractually obligated to maintain the confidentiality of your information.

The types of SMS messages we send are limited to internal notifications and appointment follow-ups directly related to the Services you have subscribed to. We do not send promotional or marketing text messages.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

You may request deletion of your personal information at any time (see Section 8).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Access controls limiting data access to authorized personnel and systems
• Secure authentication for agent accounts and internal systems
• Regular review of security practices

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain Site functionality and your preferences
• Analyze Site traffic and usage patterns
• Improve the performance and user experience of our Site

You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Site.

We do not respond to "Do Not Track" signals at this time.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: Unsubscribe from marketing emails or text messages at any time
• Withdraw consent: Revoke consent for text messages as described in Section 4

To exercise any of these rights, contact us at:

We will respond to verified requests within 30 days, or within the timeframe required by applicable law.

9. Children's Privacy

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. State-Specific Disclosures

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at [email protected].

Other State Privacy Laws

Residents of other states with applicable consumer privacy laws (such as Virginia, Colorado, Connecticut, and others) may have similar rights. Please contact us to exercise any rights available to you under applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and provide notice to active subscribers via email or through the platform at least 30 days before the changes take effect. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: